100% UK Based — Data Centres in
London & Coventry
•
Sovereign infrastructure. Your data stays in the UK.
Last updated: May 2026
This Privacy Policy explains how EDZNET (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use our services or interact with us. Please read this policy carefully.
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
EDZNET is a UK-based web hosting and cloud services provider operating data centres in London and Coventry, England. We are registered as a data controller with the Information Commissioner’s Office (ICO).
For data protection enquiries, contact our Data Protection Officer:
Data Protection OfficerWe collect and process the following categories of personal information:
We may receive information about you from fraud prevention agencies and credit reference agencies in order to verify your identity and protect against fraud before providing services.
We use your personal information to provide the services you have purchased, including:
We share information with fraud prevention agencies to protect against fraud and money laundering. If we identify a fraud risk, your information may be retained by us and those agencies for up to six years. False or inaccurate information may be shared with law enforcement.
We monitor network traffic to detect and prevent cyber-attacks, malware, and other security threats.
If your account becomes overdue, we may pass your contact and account details to a debt recovery agency. We will notify you before taking this step wherever possible.
We may disclose your personal information to comply with a legal obligation, court order, or lawful request from law enforcement or regulatory authorities, including under the Investigatory Powers Act 2016.
We process some information on the basis of our legitimate interests, including improving our services, ensuring network security, and preventing abuse of our systems.
| Data Type | Retention Period |
|---|---|
| Invoices and billing records | 6 years from invoice date (UK tax law requirement) |
| Account and contact details | Duration of the customer relationship, plus 6 years after closure |
| Dispute and complaint records | 6 years after resolution |
| Support communications | 3 years after the last interaction |
| Network security logs | Up to 12 months |
For the majority of our customers, all personal data is stored exclusively in our UK data centres in London and Coventry. We employ strict physical and technical security measures including:
Customers who have subscribed to services specifically provisioned for South African regions, or who have been notified in writing that their services are hosted outside the United Kingdom, should be aware that their personal data may be stored and processed in South Africa.
Where data is transferred outside the UK, EDZNET ensures that appropriate safeguards are in place as required by UK GDPR, which may include:
South African clients may have additional rights under the Protection of Personal Information Act 4 of 2013 (POPIA). To the extent that POPIA applies to our processing of your data, we are committed to complying with its requirements. For further information or to exercise your rights under POPIA, contact our Data Protection Officer at dpo@edznet.io.
If you are unsure whether your service is subject to UK or South African data residency, please contact us before ordering.
Under UK GDPR you have the following rights:
To exercise any of these rights, contact dpo@edznet.io. We will respond within one calendar month. There is no charge for most requests.
We use cookies and similar technologies on our website and client portal. Please see our Cookie Policy for full details of the cookies we use and how to manage your preferences.
We use carefully selected third-party processors to assist in delivering our services. All processors are contractually bound to process data only on our instructions and in compliance with UK GDPR. We do not sell your personal data to third parties.
We use hCaptcha (provided by Intuition Machines, Inc., a Delaware US corporation) on our forms to protect against automated abuse, spam, and fraudulent submissions. When you interact with an hCaptcha widget, information such as your IP address, browser type, and interaction patterns may be collected and processed by hCaptcha to assess whether you are human.
This processing is necessary for our legitimate interest in securing our systems. hCaptcha's processing of this data is governed by their own privacy policy and terms of service, available at hcaptcha.com/privacy.
If you believe we have mishandled your personal data, please contact our Data Protection Officer in the first instance at dpo@edznet.io. We will investigate and respond promptly.
If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Information Commissioner’s OfficeWe may update this Privacy Policy from time to time. We will notify registered customers of material changes by email. The current version will always be available on this page with the “last updated” date shown above.
100% UK Based — Data Centres in