100% UK Based — Data Centres in London & Coventry • Sovereign infrastructure. Your data stays in the UK.

Terms of Service

Last updated: January 2025

These Terms of Service (“Terms”) govern your use of the services provided by EDZNET (“we”, “us”, “our”). By registering for or using our services you agree to be bound by these Terms in full. If you do not agree, do not use our services.

These Terms are governed by the laws of England and Wales and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

1. The Services

  1. EDZNET reserves the right to decline service to any customer at our sole discretion.
  2. We may carry out scheduled or emergency maintenance on our infrastructure. Where practicable, we will provide advance notice of scheduled maintenance. Emergency maintenance may be performed without prior notice.
  3. You must provide accurate and current contact information when registering and must notify us of any changes within three (3) days.
  4. Your use of all services is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference.
  5. Services are provided as described in the relevant service description. Support for third-party software is provided on a best-efforts basis and is not guaranteed.
  6. Any problems caused directly by the customer’s actions or omissions may result in additional charges at our standard support rates.
  7. EDZNET may relocate equipment or infrastructure with reasonable notice. In emergency situations relocation may occur without prior notice.

2. Payment and Billing

  1. You agree to pay the charges specified at the time of ordering, as set out in your order confirmation or invoice.
  2. Services are provided on a monthly rolling contract unless a fixed-term contract is specified in your order.
  3. Cancellations must be submitted with no less than three (3) days’ notice prior to the next renewal date, via your client portal or by raising a support ticket.
  4. We reserve the right to increase charges with thirty (30) days’ written notice. Your continued use of the service after this notice period constitutes acceptance of the new pricing.
  5. Renewal invoices are issued fourteen (14) days before the renewal date.
  6. Invoices must be paid within fourteen (14) days of the invoice date unless otherwise agreed in writing.
  7. Services may be suspended if payment is not received by the due date. Suspended services will be terminated if payment is not received within a further seven (7) days.
  8. Interest will accrue on overdue invoices at a rate of 1.5% per month, compounding monthly, from the due date until payment is received in full.
  9. All charges are exclusive of VAT. VAT will be charged at the applicable rate where required by law.
  10. No refunds will be issued for any provisioned or used portion of a service upon cancellation.
  11. Billing disputes must be raised no later than three (3) days after the invoice due date by contacting our billing team. Disputes raised after this period may not be accepted.
  12. Customers will be notified when bandwidth usage reaches 80% of their monthly allocation. Monitoring usage is your responsibility. Bandwidth overages are charged at our prevailing overage rate as published on our website.

3. Service Suspension

  1. EDZNET may immediately suspend services, without liability, in the following circumstances:
    • Breach of these Terms or the Acceptable Use Policy
    • Any fault or failure of your equipment, software, or configuration
    • An order or direction from a government body, regulator, or court
    • An emergency affecting the security or integrity of our infrastructure
  2. Planned maintenance resulting in service downtime will be subject to the SLA set out in Section 6.
  3. You are responsible for all costs and expenses we incur as a result of a suspension caused by your breach of these Terms.
  4. EDZNET will not be liable for any loss you suffer as a result of suspension, except where such loss is solely and directly caused by our negligence.
  5. Disclosure of private communications (support tickets, emails, telephone call records) to media organisations or on public forums is strictly prohibited and will result in immediate suspension pending investigation.

4. Your Responsibilities and Indemnity

You agree to indemnify and hold EDZNET, its directors, employees, and agents harmless from and against all claims, actions, damages, costs, and expenses (including legal fees) arising from or in connection with:

  1. Your breach of these Terms, negligence, or default;
  2. The operation or failure of any equipment or software that you own, control, or are responsible for;
  3. Any misuse of the services by you or anyone accessing the services using your credentials;
  4. Any infringement of third-party intellectual property rights, privacy rights, or other rights caused by your content or activities.

5. Limitation of Liability

  1. Our service charges reflect our limitation of liability. To the extent permitted by law, EDZNET’s total aggregate liability to you in connection with these Terms shall not exceed the total fees paid by you in the three (3) months preceding the event giving rise to the claim.
  2. EDZNET will not be liable for any loss, damage, or claim arising from incomplete, inaccurate, or erroneous information supplied by you.
  3. We are not responsible for degraded performance resulting from configuration changes you have requested.
  4. In no event shall EDZNET be liable for:
    • Loss of profits, revenue, or business;
    • Loss of data or corruption of data;
    • Business interruption;
    • Damage to reputation or goodwill;
    • Any indirect, special, or consequential loss;
    • Third-party claims made against you.
  5. No action arising from these Terms may be brought more than one (1) year after the cause of action arose.
  6. Nothing in these Terms limits liability that cannot be excluded by law, including liability for death or personal injury caused by negligence, or for fraudulent misrepresentation.

6. Service Level Agreement (SLA)

EDZNET guarantees 99.9% network and connectivity availability, measured monthly. Availability is determined solely by our internal monitoring systems.

In the event of downtime below the guaranteed threshold, credits will be applied to your account as follows:

Monthly Availability Credit (% of monthly fee)
99.1% – 99.9%5%
98.0% – 99.0%10%
95.0% – 97.9%25%
90.0% – 94.9%50%
Below 90.0%100%

Credit requests must be submitted to billing@edznet.io within ten (10) business days of the downtime, including the dates, times, and affected services. Monthly credits cannot exceed total monthly fees for the affected service(s).

Credits do not apply for downtime caused by: emergency maintenance, scheduled maintenance, upstream DNS issues, customer actions or omissions, third-party provider failures beyond our reasonable control, or force majeure events.

7. Intellectual Property

All intellectual property rights in our website, client portal, and services remain with EDZNET or our licensors. You are granted a limited, non-exclusive, non-transferable licence to use our services for your internal business purposes only.

8. Confidentiality

Each party agrees to keep the other party’s confidential information strictly confidential and not to disclose it to any third party without prior written consent. This obligation survives termination of these Terms for a period of three (3) years.

9. Termination

Either party may terminate services by giving notice as specified in Section 2.3. EDZNET may terminate services immediately upon written notice if you commit a material breach of these Terms that is not remedied within seven (7) days of written notice, or if you become insolvent or enter into administration.

Upon termination, all outstanding fees become immediately due and payable. We are not obliged to retain or provide access to any data held on terminated services beyond a grace period notified to you.

10. Data Residency

  1. EDZNET’s standard managed and shared hosting services operate exclusively from UK-based data centres located in London and Coventry. Under these services, all customer data is stored and processed within the United Kingdom.
  2. Geographic Exception — South African Clients: Customers who have subscribed to services specifically provisioned for South African regions, or who have been informed in writing that their services are hosted outside the United Kingdom, acknowledge and agree that their data may be stored and processed in South Africa or another jurisdiction outside the UK. The UK-only data residency commitment does not apply to such services.
  3. Where data is processed or stored outside the United Kingdom, EDZNET will ensure that appropriate safeguards are in place in accordance with applicable data protection legislation, including (where relevant) UK GDPR and the Data Protection Act 2018.
  4. Clients are responsible for ensuring that their use of our services complies with any applicable local data protection laws in their own jurisdiction.
  5. If you are unsure whether the UK data residency commitment applies to your specific service, please contact legal@edznet.io prior to ordering.

11. General

  1. Entire Agreement: These Terms, together with the Acceptable Use Policy and Privacy Policy, constitute the entire agreement between you and EDZNET and supersede all prior agreements and representations.
  2. Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
  3. Waiver: Our failure to enforce any right does not constitute a waiver of that right.
  4. Assignment: You may not assign your rights or obligations under these Terms without our prior written consent.
  5. Notices: Notices to EDZNET must be sent by email to legal@edznet.io or by post to our registered address. Notices to you will be sent to the email address on your account.
  6. Governing Law: These Terms are governed by the laws of England and Wales. All disputes are subject to the exclusive jurisdiction of the courts of England and Wales.