Your website loads fine for everyone else, but on your office Wi-Fi you get a captcha that keeps coming back — or webmail won’t log in, or Outlook suddenly can’t reach the mail server. Nine times out of ten this isn’t an outage. It’s the server’s firewall doing its job and blocking your IP address. The fix is quick once support knows which IP to look at.
Step 1: Find Your IP Address
Open our free What’s my IP tool. It shows your public IP, your internet provider and an approximate location, and has a Copy details for support button that puts everything we need on your clipboard.
If edznet.io won’t load for you at all, use our backup checker instead: whatsmyip.edznet.io. It runs on a separate server, outside the firewall, so it works even when you are blocked.
Check from the device and connection that is having the problem. Your phone on mobile data has a different IP from your laptop on the office Wi-Fi.
Not sure it’s a block? Run the server through our port checker. If its ports are open from our side but you can’t connect, the problem is between you and the server — and an IP block is the usual reason.
Step 2: Send It to Support
Open a ticket (or email us from another connection, such as your phone on mobile data) with:
- the IP address from the tool;
- what you were trying to do — website, webmail, cPanel, email app or FTP;
- roughly when it started.
We look the IP up in the firewall, remove the block and tell you what triggered it, so it doesn’t happen again.
Why Do IPs Get Blocked?
All EDZNET shared and managed hosting is protected by BitNinja, which watches every connection to the server and automatically blocks addresses that behave like an attack. Real customers usually get caught by one of these:
- An old password saved somewhere. You changed your email password, but a phone, tablet or old laptop still has the old one and keeps retrying in the background. To the server, that looks exactly like someone guessing passwords. This is by far the most common cause.
- Repeated failed logins to cPanel, webmail, WordPress or FTP — for example, a typo in a username several times in a row.
- A shared connection. Offices, hotels, schools and mobile networks put many people behind one public IP. If another device on that network is infected or misbehaving, everyone sharing the IP can be affected.
- VPNs and proxies. Some VPN addresses are shared by thousands of users, including abusive ones, so they are flagged far more often.
- Unusual software. Old email clients, scripts and scanners can look like attack tools. See TLS handshake fingerprinting explained.
What a Block Looks Like
A block doesn’t look the same everywhere, which is why it is easy to mistake for an outage:
- In a browser you may see a security check or captcha page. Completing it normally lets you straight back in. If it keeps reappearing, the cause (often that saved password) is still running.
- In email apps, FTP and other non-browser software there is no page to show, so connections simply time out or are refused. Outlook reports it can’t reach the server; your phone says the password is wrong or the server is unavailable.
- Only from one place. Everything works on mobile data but not on the office network. That is the clearest sign it’s your IP, not the server.
You can confirm the server itself is up on our network status page.
How to Stop It Happening Again
- Update every saved password after a change — phones, tablets, home computers and any old devices still switched on. If you’re not sure which device is responsible, tell us and we can see which service the failed logins came from.
- Use the right mail settings. Wrong ports or encryption settings cause repeated failed connections. Our guide to fixing Outlook outgoing server problems covers the usual culprits.
- Ask us to whitelist a fixed office IP. If your business has a static IP, we can exempt it from automatic blocking. Most home and mobile connections have dynamic IPs that change, so whitelisting those doesn’t help for long.
- Keep devices clean. Malware on one machine can get a whole office IP blocked. Up-to-date antivirus and operating systems prevent most of it.
Frequently Asked Questions
Can I unblock my own IP?
If you see the captcha page in your browser, completing it usually removes the block. For email apps and FTP, or if the block keeps coming back, send us your IP and we’ll clear it and find the cause.
Why is it only blocked on one network?
Because the block is on the IP address, not on you or your account. Each network you connect from has its own IP, so switching to mobile data is a quick way to check.
Will turning the firewall off fix it?
It would stop the blocks, but it would also let real attacks through — on shared hosting, that affects every site on the server. Fixing the cause is the better answer, and it is usually just an out-of-date password.
My IP changes every day. Can you still help?
Yes. Send the IP you have right now, from the device having the problem. We’ll clear it and look for the cause so it doesn’t keep getting blocked.
