These are the settings you need to add your EDZNET email account to any mail app: Outlook, Apple Mail, Thunderbird, or the mail app on your phone. Most apps find them automatically, but if yours asks for server details, use the values below.
The settings
| Setting | Value |
|---|---|
| Username | Your full email address, e.g. you@example.co.uk |
| Password | The password for that email account (not your cPanel or client area password) |
| Incoming server | mail.example.co.uk (use your own domain) |
| IMAP port (recommended) | 993, SSL/TLS |
| POP3 port | 995, SSL/TLS |
| Outgoing (SMTP) server | mail.example.co.uk |
| SMTP port | 465 with SSL/TLS, or 587 with STARTTLS |
| Outgoing authentication | Required: use the same username and password as incoming |
Get the exact settings for your mailbox
- Log in to cPanel and go to Email › Email Accounts.
- Find the address and click Connect Devices.
- The Mail Client Manual Settings section shows the exact server names and ports for that mailbox. If it lists a different server name from the table above, use the one it shows.
IMAP or POP3?
Choose IMAP unless you have a specific reason not to. IMAP keeps your mail on the server, so your phone, laptop and webmail all show the same folders, including the Spam folder. POP3 downloads only the inbox to one device and is easy to lose mail with if that device fails.
Good to know
- Most connection errors come from a wrong password or from missing outgoing authentication. Turn on My outgoing server requires authentication (or similar) in your app.
- If a device keeps retrying an old password, the firewall may block your connection. See how to get your IP unblocked.
- Some office and public networks block mail ports. If your app works on mobile data but not on that network, the network is the problem. Our blog post on email ports explains what each port is for.
For step-by-step help with a particular app, see the guides for iPhone and iPad, Android, Outlook, Apple Mail on a Mac and Thunderbird.
